Privacy Policy
Effective Date: 1st Oct 2025
Last Updated: 20th Oct 2025
1. Introduction
At Laos Assistance, we recognise the importance of protecting your personal information. We are committed to transparency in how we collect, use, share, store, and protect your data.
This Privacy Policy applies to our website at [your‑domain.com] and our static content pages (except the Blog page), where we do not have public comments or feedback enabled.
2. Scope & Who We Are
Laos Assistance provides medical assistance, evacuation, training and consultancy services in Laos. We act primarily upon instructions from our corporate and institutional clients (such as insurers, NGOs and corporates).
We are not currently offering direct‑to‑consumer (B2C) services via this website—though this may be developed in future.
This policy describes how we handle data when you visit our website, contact us, or engage our services via a client or partner.
3. What Information We Collect
a) Website Visitors
- IP address, browser type, device identifiers and usage data (to help us monitor and improve our website)
- Standard cookie data (when enabled)
b) Contact & Enquiry Data
- If you contact us, we may collect your name, email address, company/organisation name, country and message details
c) Service‐Related Data
- When engaged via our clients/partners, we may handle data such as name, contact details, medical data, case details and relevant supporting documents. (These data are primarily collected by our client/institution then shared with us under contractual arrangement.)
4. Why and How We Use Your Information
We process your personal data for the following legitimate purposes:
- To respond to your inquiry and communicate with you
- To fulfil client‑mandated assistance, medical or evacuation services
- To administer our website, ensure its security, improve content and services
- To meet legal and contractual obligations (data retention, audit, billing)
We do not sell your personal information.
5. Cookies & Website Tracking
We may use cookies or similar technologies to monitor website performance and visitor behaviour. If cookies are enabled, you may change your preferences via your browser or through any cookie‑management tool we provide.
6. Data Sharing & Transfers
We may share personal information when:
- Required to provide a service via our client or partner (e.g., insurer, hospital, transport provider)
- Required by law, regulation or court order
If data are transferred to jurisdictions outside Laos or the country of origin, we use appropriate safeguards consistent with international standards.
7. Data Security & Governance
We are committed to protecting your personal data and privacy. Laos Assistance adheres to the principles and requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679, ensuring transparency, purpose limitation, and data minimisation in our data collection and processing practices.
8. Data Retention
We retain personal data only as long as necessary for the purpose it was collected, to comply with legal obligations or to fulfil contractual needs. Data that no longer serve a purpose is securely destroyed.
9. Your Rights
You may have rights under applicable law to:
- Access and receive a copy of your personal data
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent where required
To exercise these rights, please contact us at [insert DPO or contact email].
10. Website Content & Comments
Please note our website does not enable public comments or feedback functionality. Therefore, there is no public forum on this site where users submit postings or reviews for public display.
11. Changes to This Policy
We may update this policy from time to time. Changes will be reflected on this page with an updated “Last Updated” date.
12. Contact Information
If you have any questions about this policy or our data‑handling practices, please contact us at:
Email: contact@laosassistance.com